01 About these terms
These terms and conditions apply to your access to and use of the QLD Batteries website, including its product information, battery finder, enquiry forms and service information.
By using our website or contacting us about our products and services, you agree to these terms where they apply.
These terms should be read alongside our Privacy Policy and our Warranty & Returns information.
Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws where those rights cannot legally be excluded.
02 About QLD Batteries
QLD Batteries is a family-run automotive battery business based in Darra, Brisbane, Queensland.
We import, sell and fit automotive batteries and help customers choose suitable battery options for their vehicles and equipment.
Business details
- Business
- QLD Batteries
- Address
- 16 Killarney Ave, Darra QLD 4076, Australia
- Phone
- 0477 577 007
- Website
- qldbattery.com.au
We provide battery testing and fitting at our Darra location, subject to the applicable service conditions. We also offer roadside battery assistance during our advertised service hours and within our service area.
03 Website information and accuracy
We aim to keep the information on our website accurate, useful and up to date. However, product specifications, prices, availability, services and other information may change without notice.
Product descriptions, photographs, dimensions and specifications are provided as a guide. Actual products may vary in appearance or specification.
We make reasonable efforts to ensure the website operates correctly, but we cannot guarantee that it will always be available, uninterrupted or free from errors.
If you need to confirm product details, compatibility, pricing or availability, please contact our team before making a purchase or arranging a service.
04 Battery selection and fitment
Our website includes a Find My Battery tool to help you identify battery options based on the vehicle information you provide.
The tool is intended as a guide and does not guarantee that a particular battery will fit your vehicle.
Battery compatibility may depend on factors such as:
- Vehicle make, model, year and variant.
- Original battery specifications and dimensions.
- Terminal layout and polarity.
- Battery technology, including standard, AGM or EFB.
- Manufacturer requirements and vehicle-specific electrical systems.
Our website is not connected to a complete vehicle fitment database. We may need to manually confirm the correct battery for your vehicle.
Please confirm fitment with our team before purchasing or fitting a battery.
You are responsible for providing accurate vehicle information. We will use reasonable care when recommending a battery based on the information available to us.
Nothing in this section limits your rights under Australian Consumer Law.
05 Prices and product availability
We aim to offer quality batteries at fair prices. Prices and availability may vary depending on the battery type, specifications, supplier and current stock.
Unless expressly stated otherwise, prices and product information displayed on the website should be confirmed with our team before purchase.
We may update product listings, correct errors, change prices or discontinue products without notice, subject to applicable law.
A product appearing on our website does not guarantee that it is currently in stock or available for immediate collection or fitting.
Please contact us to confirm the price, availability and suitability of a battery before travelling to our warehouse.
06 Orders, collection and fitting
Our website provides product information and enquiry options. It does not currently process orders or payments online.
When you contact us about a battery, we can help confirm the suitable product, price, availability and available collection or fitting options.
A purchase or service arrangement is subject to confirmation by our team.
Free battery testing
We offer free battery testing at our Darra location, subject to the availability of our team and testing facilities.
Free battery fitting
Free fitting is available at our Darra location when you purchase a battery from us and leave your old battery with us, subject to vehicle suitability and fitting requirements.
Additional charges may apply for delivery, mobile fitting, roadside assistance or work outside the standard fitting conditions. We will advise you of applicable charges before proceeding.
Some vehicles may require additional procedures, specialist equipment or settings after battery replacement. We will discuss any relevant requirements with you where identified.
Warehouse hours
- Mon–Thu
- 8am–6pm
- Friday
- 8am–5pm
- Saturday
- 9am–1pm
- Sunday
- Closed
Hours may change on public holidays or due to exceptional circumstances. Please contact us before visiting if you are unsure.
07 Roadside battery assistance
We offer roadside battery assistance in Brisbane and approximately 25 km around the Brisbane CBD, subject to availability and service conditions.
Advertised roadside assistance hours
Monday–Friday, 9am–4pm.
Roadside assistance is subject to our ability to reach your location, vehicle accessibility, suitable battery availability and the nature of the problem.
A roadside enquiry or request does not guarantee immediate attendance or service.
Charges may apply for call-outs, batteries, fitting or other work. We will explain applicable charges before proceeding where reasonably practicable.
Our roadside service is intended to assist with battery-related issues. It is not a substitute for emergency services, mechanical repairs or general roadside recovery.
If your vehicle is in an unsafe location or creates an immediate risk to you or others, contact the appropriate emergency or roadside assistance service.
08 Battery warranties
Warranty coverage depends on the battery purchased and the applicable warranty terms.
New batteries
24-month replacement warranty, subject to the applicable warranty terms.
Reconditioned batteries
3-month warranty, subject to the applicable warranty terms.
These periods are general information and should be confirmed for the specific battery before purchase.
Warranty coverage may depend on the cause of the fault, correct battery application, installation, vehicle charging system and the conditions provided with the product.
If you believe a battery has developed a fault, please contact our team with your proof of purchase and details of the problem. We may need to test the battery and inspect relevant vehicle or installation details.
A warranty does not remove or limit any consumer guarantees or other rights available under Australian Consumer Law.
For more information, please refer to our Warranty & Returns page or contact our team.
09 Returns, refunds and consumer rights
If you have a concern about a battery or purchase, please contact us so we can assess the issue and explain the available options.
Returns, exchanges and refunds are considered in accordance with our applicable returns policy and Australian Consumer Law.
When contacting us about a return or fault, please provide your proof of purchase, the battery details and a description of the issue. We may request an inspection or battery test before determining the appropriate resolution.
Change-of-mind returns may be subject to our applicable return conditions. Please contact us before returning a product so we can explain the process.
Your consumer rights
Under Australian Consumer Law, eligible products and services come with consumer guarantees. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
For specific information about a return, refund or warranty claim, please contact us directly.
10 Website use and acceptable conduct
You may use our website for lawful purposes, including researching batteries, checking product information and contacting us about our products and services.
When using the website, you must not:
- Use it for unlawful, fraudulent or misleading purposes.
- Attempt to gain unauthorised access to our website, systems or data.
- Interfere with the website’s operation, security or availability.
- Upload or transmit malicious code or harmful material.
- Use automated methods to collect website information in a way that breaches applicable laws or interferes with our services.
- Submit false, misleading or unauthorised information through our enquiry forms.
We may take reasonable steps to protect our website, business and customers against misuse or security threats.
11 Intellectual property
Unless otherwise stated, the content on this website, including text, branding, graphics, photographs, page layouts and other materials, belongs to QLD Batteries or is used with permission.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, publish or commercially exploit website content without our prior written permission, except where permitted by law.
Product names, trademarks and logos belonging to other businesses remain the property of their respective owners.
12 Third-party websites and links
Our website may contain links to third-party websites or services, including Google Maps and Google customer reviews.
These links are provided for convenience and additional information. We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms of use.
When you visit an external website, that website’s own terms and policies apply.
We encourage you to review the relevant terms and privacy policies before using third-party services.
13 Limitation of liability
We take reasonable care to provide useful website information and reliable customer service. However, we do not guarantee that all website information will always be complete, accurate, current or suitable for every situation.
To the extent permitted by law, we are not responsible for losses arising from your reliance on unconfirmed website information, incorrect vehicle details supplied by you, temporary website interruptions or third-party websites and services outside our control.
You should confirm battery suitability, pricing, availability and service arrangements with our team before proceeding.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability or obligations that cannot be excluded under Australian Consumer Law.
Where the law permits a limitation or exclusion, it applies only to the extent legally allowed.
14 Changes to these terms
We may update these terms when our business practices, products, services, website or legal requirements change.
The updated version will be published on this page with a revised last-updated date.
Changes apply from the date they are published, unless otherwise stated or required by law.
We encourage you to review this page periodically to stay informed about the terms that apply to your use of our website.
15 Governing law
These terms and conditions are governed by the laws applicable in Queensland, Australia, subject to any mandatory laws that apply to your circumstances.
Any dispute relating to these terms will be dealt with by the courts or tribunals with appropriate jurisdiction, subject to applicable law and your non-excludable consumer rights.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
16 Contact us
If you have a question about our website, battery products, fitting services, warranties or returns, please contact our team. We will do our best to provide a clear and practical answer.
Contact for terms enquiries
- Phone
- 0477 577 007
- Post
- 16 Killarney Ave, Darra QLD 4076, Australia